My account page keeps loading but nothing come out???

[Yudad]

I just wanted to check my bill and My account page keeps loading but nothing come out??? I tried different browser but still doesn't work.............

do you have the same issue??

[IceMan61]

Yes, I've had the same issue for the past 5 days, logged in OK, but no datafill, just whirling circles. There was an update from Optus on Monday saying there were MyAccount issues over the weekend that should now be resolved, however as at just now MyAccount is still not working for me. Can someone from Optus provide an update about this issue. Is it still being worked on and when is it likely to be resolved? 

[Gen_R]

Hi @Yudad and @IceMan61 - have you both had a chance to clear your cookies and cache? This may be referred to our Tech Support team, please chat with them here. 

[IceMan61]

Thanks @Gen_R. I’ve tried that using multiple different browsers to no avail. Logged a case now, so hopefully someone can find the solution. 

[Bchoi]

 Hi, I also have the same problem.  My account page keeps loading for 3 weeks.  I have tried different browsers and closed the cookies.  It doesn't work.  I have live chatted online with optus staff, and they have different answers.  Some said that there might be updating issue, some said that there is account migration issue.  Can anyone help???

[Aman_B]

Thanks for letting us know @IceMan61. Please do contact us here if this is not resolved in the next 3-5 business days of if you need an update on the case.

[Aman_B]

Hi @Bchoi, really sorry for the experience here. We'll have to check your account details and if it is caused by the migration then we can escalate it to our tech team. Please contact one of our care team members  Here so that we can investigate. 

[blairo67]

I have the same thing happening, whats up Optus?

[DJ83x]

Hi @blairo67

Sorry to hear this. Just to confirm you have cleared your cookies, cache and tried a different browser? If the issue is still occurring, please have a chat with one of our live chat agents  Here

[IceMan61]

The current MyAccount issue is being discussed in this post and at least one other post, and despite a number of people reporting that the use of different browsers and clearing cache does not resolve the issue this solution is still being offered by Tech Support. I've also lodged an individual customer ticket, and 11 days after first reporting this issue on Yes Crowd I'm yet to see anyone in Optus even acknowledge that this is a real issue being actively investigated. Multiple people are affected with the symptoms indicating (to me) that there is a problem with account datafill from some server external to the MyAccount login page.  

Suggestions @DJ83x @Aman_B??