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Occasional Contributor
Occasional Contributor

My account Going In Loops again

Hi Optus and forum

 Yet again I am seeing the optus my account interface broken beyond the point of being able to be accessed. 

 

Eg. this page 
https://www.optus.com.au/my-account

 

This time whilst loading the account page it resets itself and loops back trying to load again and again and again and again to infinite (and beyond). It appears to be trying to display some kind of graphic chart and fails. Likely some very bad programming in the javascript on this page.

 

I have formally raised it to support, and nothing.. nada.. no optus support on the forum, chat, phone or otherwise. It's just like when you raise issues with your account (Yes I am talking to you Toomey, Dan others that are yet to solve any of my account issues)

 

Anyway this is on chrome version 71, fully stable installation, but see it on other browsers.   

 

Anyone at optus willing fix this?

 

Would be so nice to be able to access my account reliably!  (sorry for the negative tone but this is what happens after spending days on chat, crowd support and calls and not getting even basic issues solved)

 

3 Replies
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Crowd Champion
Crowd Champion

Re: My account Going In Loops again

Hi

You may have tried but usually using an in private tab on your browser allowed you access.

 

Dave

 

 


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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New Contributor
New Contributor

Re: My account Going In Loops again

I am having the exact same issue. Live Chat and phone support are absolutely useless!

 

I posted my own detailed thread about it here, including a video showing what the issue is. Let's hope Optus actually respond and fix the issue!

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Occasional Contributor
Occasional Contributor

Re: My account Going In Loops again

Good video, yep that's exactly it.  I've got a programming background and have seen things like this when you offshore development work to unqualified developers.  Poor coding of the site and lack of miniimum levels of basic testing. 

I cannot believe that no one at optus has responded to my thread or yours! Where are they!

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