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New Contributor
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My Phone Won't Recharge

Originally, when activating my prepaid sim for the first time it would not accept my card when I was trying to pay for it, it was saying I had hit the card attempt limits (it did this the first time as well). My card was entered correctly. I then found a different way and activated my sim by verifying who I was with my drivers licence. Now when I try to recharge my sim it keeps on saying "Unfortunately our Credit Card and PayPal recharge services are no longer allowed for this number." One of the main reasons I found on here was it had been recharged too many times but it has not been recharge once.

Thanks 

Mackenzie

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RetiredModerator
RetiredModerator

Re: My Phone Won't Recharge

Thanks for bringing this to our attention. There could be a restriction placed from our end for some reason. We'll need to check your account in our systems.

 

Please jump into Live Chat for immediate assistance, or you can send me your number, full name and DOB in a private message and I'll take a look


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