Trying to setup direct debit for my new account & not getting past the Link my service prompt. Wasnt sure if service number is the mobile number or account number, but either one gets "The service entered is not eligible for My Account registration.". Same when I enter my internet userid
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Your Optus account number is just that, your account number. It's not your Service ID, Mobile Number or Optusnet username.
if you aren't sure of this, contact Optus by chat or phone on 133937 to discuss it.
It sounds likely it's not something you're doing incorrectly, it may very well be an issue on the Optus end.
This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Chat with us or Message Us from your My Optus App under the Help menu.