I cant access my account or dashboard, when logging in it says "Oops looks like the page you were looking for may be down or is no longer available"
It's been doing this for around 2 months, I have cleared my cache and tried this on 6 different devices including MAC and windows.
As I log on to Optus.com/customercentre/myaccount/ it changes to Optus.com/customercentre/myaccount/notauthorised same with dashboard.
Please advise, thanks
Try using an in private tab on your browser, this will often work. Otherwise Optus chat to sort it out.
I have the same problem. the "Oops" page when attempting to log in from https://www.optus.com.au/my-account-login. My name is displayed at top right as though my user ID and password were accepted OK.
I also get Login Failed if I try to log in from the YES app on my phone.
This began in June 2019 about the time my NBN service began to be billed after the 3 month free period.
Several hours have been spent on the phone, each time having to explain the situation to a new person, promising to have it fixed within 24-48 hours.
Sounds incredibly frustrating, helldad.
We don't have access to customer accounts here on Yes Crowd so I have a couple of suggestions, if you have the fault/IT ticket number for your issue please let me know what it is here so I can follow it up.
If you need to contact Optus again if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. That way you won't have to repeat yourself after initially reaching out to them as it will be in the message history.