Im trying to see my 4g service i have with Optus but i can not see it on My Account.
I have tried to link my service number but it fails.
I need to pay a bill and see my usage.
Hmm, is it possible that the service is on a separate account. To view all services in my account, they all need to be on the same customer account. There's a customer ID number that's assigned to customer accounts (separate to your billing account number).
Normally, we'd suggest contacting our team to consolidate the two services, but given that we're only taking critical enquiries, we're not going to be able to help right now.
Potentially, you can try creating a secondary My Account for your Mobile Broadband (you'll need to register using a different email address).
I mean given the situation and the fact that we're suspending or collection activities until the 30th - I wouldn't worry too much about exceeding your data. Once we've returned to normal operations, you can always advise that you attempted to contact us (which you have here) and I'm sure we'll work through the excess charges with you.
That's okay. If something else to mind, you know where to find us.
I can't always respond right away, but we're trying our best here.
I have exactly the same problem. It is not acceptable to ask someone to pay a bill without providing a proper invoice. Why can’t I add the 4G service to MyAccount? How do I get this resolved?
For anyone that's having issues with their My Account or My Optus app i.e. login issues, registration issues, services not being displayed or any odd error prompts - please reach out to the team on Facebook or Twitter.
The team have confirmed that the're taking on these sorts of enquiries. The fix is normally pretty straight forward.