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Occasional Contributor
Occasional Contributor

My 4g mobile broadband service not showing up in My Account

Hi,

 

Im trying to see my 4g service i have with Optus but i can not see it on My Account. 

I have tried to link my service number but it fails.

I need to pay a bill and see my usage.

 

Thanks

 

Michael

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Blog Author

Re: My 4g mobile broadband service not showing up in My Account

Hmm, is it possible that the service is on a separate account. To view all services in my account, they all need to be on the same customer account. There's a customer ID number that's assigned to customer accounts (separate to your billing account number).


Normally, we'd suggest contacting our team to consolidate the two services, but given that we're only taking critical enquiries, we're not going to be able to help right now. 


Potentially, you can try creating a secondary My Account for your Mobile Broadband  (you'll need to register using a different email address). 

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Occasional Contributor
Occasional Contributor

Re: My 4g mobile broadband service not showing up in My Account

I try to keep everything on one email account.
I am unable to even see the service. So i dont even know if im using too much data.

MM
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Re: My 4g mobile broadband service not showing up in My Account

Ah, right.


I mean given the situation and the fact that we're suspending or collection activities until the 30th - I wouldn't worry too much about exceeding your data. Once we've returned to normal operations, you can always advise that you attempted to contact us (which you have here) and I'm sure we'll work through the excess charges with you. 

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Occasional Contributor
Occasional Contributor

Re: My 4g mobile broadband service not showing up in My Account

Thanks for this

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Re: My 4g mobile broadband service not showing up in My Account

That's okay. If something else to mind, you know where to find us.


I can't always respond right away, but we're trying our best here. 

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New Contributor
New Contributor

Re: My 4g mobile broadband service not showing up in My Account

I have exactly the same problem. It is not acceptable to ask someone to pay a bill without providing a proper invoice. Why can’t I add the 4G service to MyAccount? How do I get this resolved?

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Occasional Contributor
Occasional Contributor

Re: My 4g mobile broadband service not showing up in My Account

Thanks for this. I understand the new world we are in.
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Re: My 4g mobile broadband service not showing up in My Account

For anyone that's having issues with their My Account or My Optus app i.e. login issues, registration issues, services not being displayed or any odd error prompts - please reach out to the team on Facebook or Twitter.


The team have confirmed that the're taking on these sorts of enquiries. The fix is normally pretty straight forward. 


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Occasional Contributor
Occasional Contributor

Re: My 4g mobile broadband service not showing up in My Account

Thanks for this

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