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jon_welch1
New Contributor
New Contributor

Monthly account

Why am I being charged for landline calls when the plan I am in shows they are covered. 

13 Jul to 12 Aug

$70.00

$70 Plan

*****

13 Jul to 12 Aug

$5.00

Unlimited Aust Mobile

*****

13 Jul to 12 Aug

$5.00

Unlimited Local and National

jon_welch1

13 Jul to 12 Aug

$0.00

Speed Pack 2

Total Monthly Charges $80.00

I find this highly irregular

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z_hook
Moderator
Moderator

Re: Monthly account

Hi @jon_welch1,


Thanks for reaching out and we can certainly appreciate your concerns.


From what you've sent through, I can see you have both the $5 unlimited mobile calls add on along with the $5 unlimited calls to local and national. You will be able to view further information on this in your plans Critical Information Summary.


If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.


If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.


----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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