Is anyone else having the issue of when in My Account on computer, when you click on the yellow Message Us button that displays when you attempt to change your plan, it actually doesn't do anything?
Looking at the HTML, there's no link attached to it. It leads nowhere. What's the purpose of this? Was this disabled on purpose?
Hi @cinta1996, there is no reported fault with the message us link or My Account. Can you try this → link instead. Alternatively, click on the chat box at the bottom right hand corner where you will not need to login into My Account.
If you have access to the Optus app then you can chat to us there as well.
The button is under My Services -> Plan Details under the 'Change my plan' paragraph.
The button does nothing. Also, you must be logged in to use the virtual assistant feature on the right-hand corner. That's the only time I've seen it available - during My Account sessions.
Hey @cinta1996. I wasn't able to locate that My Services section within My Account here. Is that if you select on one service to confirm we are looking in the right place? We'll get this raised asap.
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