cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

Lost phone

Hi,

I left my phone on a plane and I need to block my simm so that no calls or data can be used

Can you please help?

0 Kudos
Reply
4 Replies
Highlighted
Esteemed Contributor
Esteemed Contributor

Re: Lost phone

Have a look at the link below as Optus has page dedicated to lost and stolen phones.

 

http://www.optus.com.au/shop/support/answer/lost-stolen-or-found-your-mobile-device?requestType=Norm...

 

Highlighted
RetiredModerator
RetiredModerator

Re: Lost phone

Hey @Lee-Anne  - Sorry to hear 😞 We can definitely lend a hand. Would you be able to send through your mobile number, full name and DOB via a private message? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: Lost phone

hi i have lost my post paid simcard and would you be able too send out a new one to my address?

0 Kudos
Reply
Highlighted
RetiredModerator
RetiredModerator

Re: Lost phone

Hi @joshIecutey,

 

I've responded to your post here.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply