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NeilDay
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WHY is it that I cannot log in at times (Mostly) to My account and webmail. If I fluke getting into 'My Account' I can't get into 'webmail.' I can't access webmail directly ar all. I keep getting a message my Address or password is incorrect  I try 4 times as I am told I will be locked out after 5 attempts. I am anyhow! 

My Account access works sometimes and not others - I have reset my password so many times   I cannot get into webmail without getting into My account - when it works.

"Chatting" is hopeless. You wait for ages to get a reply.

Waiting for 20 minutes plus to talk to somebody on the phone is a complete waste of time as whoever answers the call resets my account and I lose everything I have on webmail. Great for important emails I have to answer. 

The whole Optus set up needs a good shakeup - customer service is hopeless.

I have to use Outlook to get any satisfaction when using my email account as I can't log into webmail directly at any time.

PLEASE do something to correct the problems. Telling me you have made improvements is a joke. The system has never been worse.

I just hit send.

Great - Now I am told to correct the 'highlighted errors' and try again - no highlights - no errors.

See what I mean.

And again - twice now

 

 

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Jono_YC
Moderator
Moderator

Re: Login

Hi @NeilDay it's not great to hear that you're experiencing issues with your webmail service.


We have a range of troubleshooting tips which may help with your issue.


If you still need a hand, please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

NeilDay
New Contributor
New Contributor

Re: Login

I don't have Facebook OR Twitter.
There is nothing in Troubleshooting that I can find that fixes my problem
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Jono_YC
Moderator
Moderator

Re: Login

I can understand where you're coming from, @NeilDay


We would like to assist you however, we're limited in what we can do via this platform.


If you don't have social media, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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