Hi @Jiffsmile - Thanks for your question.
Can you clarify what the error is saying? I've listed our My Account troubleshooting guide here in case you're yet to review this.
If you continue to have troubles, please feel free to send our official Facebook or Twitter team a private message and they can confirm a some account details so that we can assist
----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.
