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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

Live chat not working at all (Mac, Chrome or Safari)

Honestly, from this link http://www.optus.com.au/shop/notices/service-chat none of the live chat options actually work anymore - they used to open up a chat window and now they do nothing. The phone has a 30+ minute wait.. great work Optus!!

 

Can anyone get me a link that *actually* works and doesn't redirect you 3 million times around the optus website?

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Occasional Contributor
Occasional Contributor

Re: Live chat not working at all (Mac, Chrome or Safari)

It absolutely drives me CRAZY when the systems goes down, or there is some kind of problem with the network. and they tell us NOTHING.

 

I'm going through diffrent forums and clickng on 5000 different web pages, chaging settings, trying to work out whats going on, all because Optus can't give us the uncommon courtesy to let us know someone or something has failed or made a mistake.

 

My apologies that this isn't a solution (I'm still working on that)

 

Also my mobile hotpot has decided to stop working. or Optus may of just cut me off because they have control over that sort of thing.

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RetiredModerator
RetiredModerator

Re: Live chat not working at all (Mac, Chrome or Safari)

Hey @JBakaka - our live chat landing page was recently updated, which may be why you're experiencing issues with that link. Try this one here.   


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor
New Contributor

Re: Live chat not working at all (Mac, Chrome or Safari)

Yep....

Live Chat NEW PAGE! Not working!!!! WHY??!?!?!?!?

 

This page here!! - http://www.optus.com.au/shop/notices/service-chat

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Moderator
Moderator

Re: Live chat not working at all (Mac, Chrome or Safari)

That's not good to hear @miketantouri 😞 Which team are you clicking on when you try to chat but get this issue?

 

Have you tried www.optus.com.au/livechat to see if this works?


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor
New Contributor

Re: Live chat not working at all (Mac, Chrome or Safari)

I click on 'Personal' - 'Mobile' and 'Billing and General Support'

Not working

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Moderator
Moderator

Re: Live chat not working at all (Mac, Chrome or Safari)

Thanks @miketantouri

 

Can you please confirm which browser you're using this in?

 

When you select Billing & General Support do you get an error message or does the pop up appear and go no where?

 

 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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