Hey @BB1 - try this link here → https://www.optus.com.au/shop/notices/service-chat.
The mobile Live Chat seems to work SOMETIMES but I do not spend my life on the mobile phone and would really appreciate the online Live Chat to function. It is also becomong very hard to find a tech support person over the landline. Does anyone really want to help? VERY VERY poor service for one of the worlds largest telecommuications companies!
Hmm, seems to be working on our end.
Give this one a shot → http://yesopt.us/chat2us
Live Chat is optimised for Chrome. You should see a little chat bubble pop up on the bottom right hand side of your browser.
Depending on the speed of your connection and hardware, it may take a few seconds to show up.