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New Contributor
New Contributor

In My Account Profile - Unable to change E-mail address

Why can't I change my e-mail address?

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Respected Contributor
Respected Contributor

Re: In My Account Profile - Unable to change E-mail address

Try doing it through the Optus app. I had problems changing my billing email address and the only thing that worked was through the app, not even Optus staff could fix the problem. 

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Online Community Manager
Online Community Manager

Re: In My Account Profile - Unable to change E-mail address

Your contact email for say, My Account, or your primary Optus username/email.


Only customer care can make this change. There's some info here 


 Can I change my primary Optus email?

Yes, you can ask request to change your primary Optus email or ask us to add up to 14 secondary email address to your account. To change your primary email or to add a secondary email address, send our team a message. 

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