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dmcrobbie
Occasional Contributor
Occasional Contributor

I want to cancel an email account

My email account was 'harvested' or stolen so now I receive nothing but spam or unwanted e-mails. I recently started another or secondary account which works well. I'd like to cancel the original account but can't see a way doing it.

At present it is a huge waste of time where I receive as many as 40 unwanted emails a day.

Any help please?

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George_YC
Moderator
Moderator

Re: I want to cancel an email account

Hi @dmcrobbie

Sorry to hear you're getting some spam emails. We have some more info on our Internet security: Spam, spyware & viruses support page.

In regard to deleting your email account, is this an Optusnet email? If so, if your new email is linked to the one you wish to cancel, we won't be able to.

Please note that we’re unable to look into account details on Yes Crowd.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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petergdownload
Honoured Contributor
Honoured Contributor

Re: I want to cancel an email account

Why not just not bother with it? Remove it from outlook or where ever and don't go to the website. Done.
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