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Bree1
New Contributor
New Contributor

I've transferred to another provider, do I need to close my account?

Hi, I have transferred my number over to a different provider. How do I close my Optus account please? 

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6 Replies
Ray_YC
Online Community Manager
Online Community Manager

Re: Close account

Hi there,

If you number is now successfully active with your new provider, this will happen automatically. You'll receive a final Optus bill.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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loeymay
Occasional Contributor
Occasional Contributor

Re: Close account

No you haven't answered my question as I have phoned 3 times & spoken online twice to someone from Optus & yet you are still charging me. I think you have now charged me 3 times since I first contacted you. Last time I gave you mine & my husband's full names & dates of birth, our address & even our account no.  I was asked to send your modem back once I received a special bag to mail it in. Well the bag has not come & you are still charging me. The first month I paid 3 times as our new carrier charged us a month in advance. We are pensioners & cannot afford to do this as it leaves us short & even eventually getting our money back is not compensation enough for running us short for     3 months.

Lois Stebbing

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loeymay
Occasional Contributor
Occasional Contributor

Re: Close account

I have been with Telstra since. October.

Lois Stebbing

 

 

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loeymay
Occasional Contributor
Occasional Contributor

Re: Close account

I have been active with Telstra over 2 months. I do not receive bills from Optus. They direct debit me & have taken 3 payments from my account since we went to Telstra.

Lois Stebbing

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loeymay
Occasional Contributor
Occasional Contributor

Re: Close account

Ray Y C are you still there?

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Ray_YC
Online Community Manager
Online Community Manager

Re: Close account

Hi Lois, that is disappointing that the issue hasn't been resolved.


I'm afraid we can't help here on our public forum as we don't have access to or visibility of customer accounts.


Please either call or speak to someone online again and request to speak with a Manager.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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