Hi, I have transferred my number over to a different provider. How do I close my Optus account please?
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If you number is now successfully active with your new provider, this will happen automatically. You'll receive a final Optus bill.
No you haven't answered my question as I have phoned 3 times & spoken online twice to someone from Optus & yet you are still charging me. I think you have now charged me 3 times since I first contacted you. Last time I gave you mine & my husband's full names & dates of birth, our address & even our account no. I was asked to send your modem back once I received a special bag to mail it in. Well the bag has not come & you are still charging me. The first month I paid 3 times as our new carrier charged us a month in advance. We are pensioners & cannot afford to do this as it leaves us short & even eventually getting our money back is not compensation enough for running us short for 3 months.
I have been active with Telstra over 2 months. I do not receive bills from Optus. They direct debit me & have taken 3 payments from my account since we went to Telstra.
Hi Lois, that is disappointing that the issue hasn't been resolved.
I'm afraid we can't help here on our public forum as we don't have access to or visibility of customer accounts.
Please either call or speak to someone online again and request to speak with a Manager.