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Sg110712
New Contributor
New Contributor

I thought my optus service have done, but it still demands paying to me


Hello, I started the optus sevice on march, 2019
I heard the plan that I contracted is 1 year plan, so after 1 year It will be canceled automatically from optus employee
So I understood about my service be going to like that, I did nothing before I come back to my country
But it still demands me to pay bills
Even I haven’t been using Aus number after on march 2020
At first receiving pay bills (I mean after I was back my country) I thought ’omg maybe I forgot to pay last bills of my plan.’ and I paid it. (Even it was 170$ I thought it plus extra bills bc I was late to pay it)
but optus always sends me the e-mail about bills
Now is almost August and after 5 months my optus plan should be done!
Why does it happen?
The employee did explain wrong thing to me?
Plz solve my problem fastly
Thanks
regards.

*removed personal details* 


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YetAnotherAcc
Respected Contributor
Respected Contributor

Re: I thought my optus service have done, but it still demands paying to me

This a public forum, please remove all your personal information, especially date of birth and mobile number.

You need to contact Optus directly. As you are overseas, your best option is via twitter or facebook private messaging.

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