I am having a real issue with my combined home phone and internet account.
I keep getting charges for home phone domestic calls and do not have a phone connected as don't have a need as use my mobile.
The first time it happened was charged $7 and went on chat , explained my situation and the amount was credited but the number remained despite my asking for it to be removed.
Last month there was another charge of $5.85 but I didn't check and my account is automatically paid. I just received this month's account and there is a charge of $21.25 on it for domestic calls. All 13.... numbers. I did a reverse check on some of the numbers and they are not numbers I would call anyway.
I have been on chat of over an hour, trying to explain my situation with three different assistants and getting nowhere.
I am not on FB, Twitter or other social media platform so the chat and here is my only option.
Any other ideas to resolve this.
Solved! Solved: Go to Solution.
Sorry the message was via text to my phone.
Does that make a difference?
Would so much easier if I could speak to a person instead of chat or text.
Maybe I will wait until I can get through via phone or alternatively stop direct payment and pay when account is due minus the disputed amount?
Just received a message from Optus. They are reversing the amounts from my account.
Have asked for a change in phone number or my preferred option is to not have a number at all.
I understand you do not have the phone, so I'll go ahead and waive off the phone charges on current bill and escalated the issue to our Case Manager for further investigation.
Thank you all for responses.