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Online Community Manager
Online Community Manager

I can't log in to Optus My Account

Can’t log in to your Optus My Account? Whether you’ve forgotten your password, or are having trouble loading the website, here’s some steps you can try:

How do I reset my Optus My Account Username or Password?

Your username should be the email address you used to register for My Account.

If this doesn’t work, try the following:

1. Open My Account

2. Click either ‘Forgotten your email?’ or ‘Forgot your password?’

a. To reset your username, you’ll need your mobile number, registered email address or account number handy
b. To reset your password, you’ll need your My Account registered email address and date of birth

3. Follow the prompts

For more help, see our My Account: Username & Password support page.

I no longer have access to the email address I used to register for My Account

We can update your email address to a new one. Get in touch here.

Your current Optus My Account password won’t carry across, so we’ll send you a link with a new or temporary password. You can update your password using the instructions above.

The email address I used to register for My Account is ‘incorrect’ or ‘invalid’

If you’re receiving an error message that your email address is incorrect or invalid, contact us and we’ll help resolve the issue.

Optus My Account won’t load or I’m receiving an error message

If you can’t log in to My Account, try clearing your browser’s cache and cookies. Instructions on how to clear your browsers cache and cookies may differ from browser to browser and device to device.

Check our device guides for device specific instructions.

Need more help? Please see our help and support page: My Account troubleshooting

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New Contributor
New Contributor

Re: I can't log in to Optus My Account

I have been with optus for 10 years, I recently updated my phone and was told I can not use my ABN, that was ok but now I need to login to see my bill but the app will not let me, I can login online but with limited access, when I go to live chat it redirects me to the app, cause I can't login on the app I can't live chat. I'm so frustrated, I've tried to contact via phone call but hung up after 2 hours and via Facebook messager. 

Its simple all I want to do is link my email to my account, then I can self serve.

 

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New Contributor
New Contributor

Re: I can't log in to Optus My Account

I can't log in. I have paid some of my bill and need extension as my services are restricted. I can't call Optus is a joke
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Moderator
Moderator

Re: I can't log in to Optus My Account

Hi @Scottflannery99, sorry to hear about your My Account issue. We don`t have access to customers account on this public forum. If you have a social media account then please send a → PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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