@annak, I've sent you another PM. I'm just chasing this one up for you now.
@Dan_C Hi Dan, did you have time to look at the conditions to get the offer of waiver of the first month because of the delay?
This is what I am being told on the chat:
'there will be a waiver on the bill only if the service was activated for a month and the customer did not receive the phone , however only the Phone bill will be waived for the month, not the entire bill'.
@Thorukikou, you're not charged until we received a goods issued notification. From that point onwards, you're charged for the new plan/handset.
This doesn't mean you're not elegible for the one month free offer. If you'd purchase the handset when we'd advised that, "standard delivery time frames apply" but the handset was delayed, you should be elegible for the one month free offer.
Ah, glad I could help out 🙂 I'm sorry you've had so much trouble.
I've sent another update though @annak 🙂
Got a notification to say left Warehouse yesterday, then got email from Australia Post re parcel from star track today so I’m guessing it has been delivered already. Was ordered 19dec