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Thorukikou
Occasional Contributor
Occasional Contributor

Re: Huawei mate 10 pro order

@annak Thank you for your answer. But was your service activated already?

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Dan_C
Retired Employee
Retired Employee

Re: Huawei mate 10 pro order

@annak, I've sent you another PM. I'm just chasing this one up for you now. 

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Thorukikou
Occasional Contributor
Occasional Contributor

Re: Huawei mate 10 pro order

@Dan_C Hi Dan, did you have time to look at the conditions to get the offer of  waiver of the first month because of the delay? 

 

This is what I am being told on the chat:

'there will be a waiver on the bill only if the service was activated for a month and the customer did not receive the phone , however only the Phone bill will be waived for the month, not the entire bill'.

 

Thanks!

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Dan_C
Retired Employee
Retired Employee

Re: Huawei mate 10 pro order

@Thorukikou, you're not charged until we received a goods issued notification. From that point onwards, you're charged for the new plan/handset. 

 

This doesn't mean you're not elegible for the one month free offer. If you'd purchase the handset when we'd advised that, "standard delivery time frames apply" but the handset was delayed, you should be elegible for the one month free offer.

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Thorukikou
Occasional Contributor
Occasional Contributor

Re: Huawei mate 10 pro order

@Dan_C Thank you, showing your message finally got me the offer! It was a tough fight to get the same offer as everyone....

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Dan_C
Retired Employee
Retired Employee

Re: Huawei mate 10 pro order

Ah, glad I could help out 🙂 I'm sorry you've had so much trouble. 

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annak
Occasional Contributor
Occasional Contributor

Re: Huawei mate 10 pro order

@Thorukikou No, my service hadn't been activated, but I'm glad you've received the offer as it only seems fair that you did. 

 

@Dan_C Thank you, I'll keep an eye out for the follow up message from you 

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Dan_C
Retired Employee
Retired Employee

Re: Huawei mate 10 pro order

I've sent another update though @annak 🙂 

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gdiazferrandiz
New Contributor
New Contributor

Re: Huawei mate 10 pro order

Any ETA on when the Mate 10 Pro will be back in stock?

 

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Wozza1234
Occasional Contributor
Occasional Contributor

Re: Huawei mate 10 pro order

Got a notification to say left Warehouse yesterday, then got email from Australia Post re parcel from star track today so I’m guessing it has been delivered already.  Was ordered 19dec 

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