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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Dan_C
Retired Employee
Retired Employee

Re: Huawei mate 10 pro order

@Musemellow, send us a private message and I'll have the credit applied for you from our end.

 

As far as the account charge is concerned, no one likes additional account fees but this is made clear in critical information summary you'd have received upon signing up.

Send us a private message and I'll have the credit applied for you from our end.

 

As far as the account charge is concerned, no one likes additional account fees but this is made clear in critical information summary you'd have received upon signing up.

 

$59 My Plan Plus

 

Paper Invoice fee

 

You’ll be charged $2.20 each month if you choose to receive a paper bill. To see your bills online, or request email billing go to optus.com.au/myaccount

 

I need your full name, DOB and account number. Follow the URL below:

 

http://yesopt.us/pmdan

 

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If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Ravsharma
Occasional Contributor
Occasional Contributor

Huawei mate 10 pro software update

I have been told that Mate 10 pro has already received Android 9 software update. why it is not coming to Optus.

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AR1984
Occasional Contributor
Occasional Contributor

Re: Huawei mate 10 pro order

Also now that I have the latest update I've been having problems with calls, people can't hear me on the other end. But when I turn the phone off and back on its OK, is it the phone or a software problem? 

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Thorukikou
Occasional Contributor
Occasional Contributor

Re: Huawei mate 10 pro order

I am having the same problem, have you found a solution? I tried to disable the automatic battery management but it did not help...

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AR1984
Occasional Contributor
Occasional Contributor

Re: Huawei mate 10 pro order

Haven't had it happen again since getting the android 9 update but if it keeps happening I'll be returning the phone 

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