I have had no active account with Optus for at least two years. I am receiving monthly invoices showing I am in credit. Is there a way of stopping these invoices being sent or is it a legal requirement?
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Hi there, @Fyne. Thanks for posting on Yes Crowd.
If you've been constantly receiving monthly bills displaying a credit, we can look at clearing the amount or organising a refund if there was an overpayment.
I'd recommend reaching out to our 24x7 Messaging Teams on our website instead of the app since you have no active services with us and they'll be able to have this resolved.
You can also reach our Support Teams over the phone on 133 937 between Mon - Fri: 8am - 8pm & Sat: 9am - 5pm.
If for some reason you're unable to get through to the teams provided above, please send us a PM/DM on our official Optus Facebook or Twitter page and they'll also be able to have this resolved for you.
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