Changing your password is easy using our online self help tools. The process differs for Pre-Paid, Post Paid, Cable, DSL and NBN customers so please ensure you're looking at the right information for your service.
Please read prior to changing your Post Paid password: Changing the primary usernames password may also:
You'll first need to change your password on the Optus Broadband server
When I use this tool, I can not delete an old email address, it says Access Denied.
Also how do you reset a secondary users password ?
It only has a change password option which requires you to know the original password which doesn't help if you don't know it.
Hey @tbz, those features aren't available via the website if you don't have full account access - this is for security purposes, more than happy to help out with resetting the password for you and deleting any unwanted email addresses if you can PM me your full name, DOB and the primary email address.
Hollie, thanks for the response and the offer to reset but I thought the whole idea was for a customer to manage their own accounts.
So the real question is why don't I have full account access and how do I get it ?
These are email addresses created by me under my broadband account. Using a previuos tool I was able to create, modify and delete these addresses so why do I no longer have access to do it now with My Account ?
You should be able to do this as long as you're logging in with the primary username and password to access the secondary accounts - from what I understood, you weren't sure what that password was? Is that correct or did you mean you weren't sure what one of the secondary passwords? If you can PM me the primary username and your details I can check out all the usernames attached and just make sure it's all ok from our side.