Have you since received a call/ confirmation email? If not, please send us a private message confirming your phone number, full name and date of birth. Once we've identified you, we'll be able to check into the status of your order 🙂
Hi @KingGazzy, normally it doesn't take this long but was this order for a handset on pre order? If this is for an iPhone then please trace your order here ☻6 https://yescrowd.optus.com.au/t5/custom/page/page-id/handset-support . Alternatively you can check your order details here → http://yesopt.us/chat2us from PC with one of our sales support experts.