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New Contributor
New Contributor

How can I change my e-mail address for Optus billing?

Have tried to change email address for billing with no success.  Must have changed it a least 6 times and each time I log back in it has reverted back to old email address.

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Respected Contributor
Respected Contributor

Re: billing

Welcome to my hell. I had the exact same problem a few months ago when I tried to change it myself online..

I chatted with support and the same thing happened to them, they'd change it and it would revert back. Then I was told that only phone support could fix it, but I gave up after calling them multiple times 6 times and just getting silence on the line.

In the end I managed to get it changed through the My Optus app on my first attempt.

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