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New Contributor
New Contributor

Haven't received order

I proceeded the order online for a post paid sim card plan. I received an email with the temporary order number
T11505988129711 on 21/9/2017, and it said there'll be an order confirmation where I could track the order within 48 hours.

Until now27/9/2017 I still have received any tracking number and any email.

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Occasional Contributor
Occasional Contributor

Re: Haven't received order

I am in the same boat and on the same day actually, 21st Sept I placed my order and received the temporary order number on the day, but nothing since. 

Chat support were unable to obtain any information using the temporary order number. 

😞 

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New Contributor
New Contributor

Re: Haven't received order

I'm in a similiar situation. Ordered a new phone online (also on the 21/9/17) and receieved an email from Optus with the temporary order number and advised i'd be contacted within 48 hours with order confirmation and details - but still haven't had any contact from Optus. 

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RetiredModerator
RetiredModerator

Re: Haven't received order

Hi Guys - sorry for the late reply to the thread. This is something that you'd need to raise direct with Online Sales Support 1300929949

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