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Smr1234
New Contributor
New Contributor

HCW

Hi- I am a healthcare worker and claimed the payment assistance and was notified that it would be applied to my next bill but that was over a month ago and it’s still saying my bill is outstanding.
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Ray_YC
Online Community Manager
Online Community Manager

Re: HCW

Hi there SMR1234,

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

We are unable to view customer accounts here on this public forum.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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