Optus My Account is the place to manage all your Optus services. You can view your bills and usage, set up direct debit, switch to e-bills, and more.
Here’s how to get your Optus My Account up and running.
Register for Optus My Account
You can register for Optus My Account online. You’ll need to provide us with:
• An active email address
• Your date of birth
• An active Optus service, or one that's pending activation
• Your account number
Once registered, you’ll receive a verification email. Follow the prompts to finish setting up your My Account.
If you're having trouble registering or linking a new service to My Account, it could be due to reason we've listed below:
A pre-existing My Account profile has already been registered with your email address
You never received or accidentally deleted the verification email
Your personal details are out of date
If you’re the account holder, all your services will automatically be added when you register for My Account.
If you need any help, you can find more information about adding or removing services in My Account here.
To view your usage in My Account, open the Services tab.
Here you’ll find the amount of data and/or minutes you’ve used, your remaining balance for the bill cycle, and any additional charges.
Head to the Billing tab in My Account to see your upcoming bills. This includes the amount owning and bill due date, as well as your payment history.
You can save your credit, debit or charge card details in My Account to make future payments easier.
1. Login into My Account
2. Open the Billing tab
3. Follow the prompts
Direct debit is an automatic payment taken from your account, so you don’t have to worry about staying on top of your bills.
To set up direct debit payments in My Account:
1. Open the Billing tab
2. Click Manage Direct Debit
3. Select Set up direct debit
4. Follow the prompts.
To set up e-billing in My Account, head to the Billing tab and follow the prompts.
You can switch paper billing back on at anytime, but keep in mind there’s a $2.20 fee per paper bill.
• Manage international roaming
• View your plan information and contract details
• Retrieve your PUK code
Need more help? Leave us a comment below and we’ll get back to you as soon as we can.
I want to cancel my internet plan. I have been able to get onto anyone on the phone, via the app and message us is down. I have had no WiFi for a month. Please reply and tell me how to cancel because at this point i have had no success. Can i do this online?
Cancelling online isn't an option I'm afraid.
Please see this recent post from fellow customer Lewisoz with the current best advice and correct steps to follow on how to cancel your service.