Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Online Community Manager
Online Community Manager

Getting started with Optus My Account

Optus My Account is the place to manage all your Optus services. You can view your bills and usage, set up direct debit, switch to e-bills, and more.

Here’s how to get your Optus My Account up and running.

Register for Optus My Account

You can register for Optus My Account online. You’ll need to provide us with:

• An active email address
• Your date of birth
• An active Optus service, or one that's pending activation
• Your account number

Once registered, you’ll receive a verification email. Follow the prompts to finish setting up your My Account.

I'm having issues setting up my service with My account

If you're having trouble registering or linking a new service to My Account, it could be due to reason we've listed below:

A pre-existing My Account profile has already been registered with your email address

  • We may have pre-registered you for My Account when you joined Optus. Check your email inbox (including junk/spam) for an email from the ‘Optus Team.’ You should have received a link to setup/verify your My Account.

You never received or  accidentally deleted the verification email

  • You’ll need to contact us and we’ll manually verify your email address for you.

Your personal details are out of date

  • To update your personal details such as your contact number, email address and bill’s postal address head to the profile section from your My Account Dashboard.

  • Here, you can also manage your notifications from Optus, including what usage notifications you receive and opt-out of marketing notifications.

Add or remove services in My Account

If you’re the account holder, all your services will automatically be added when you register for My Account.

If you need any help, you can find more information about adding or removing services in My Account here.

How to view usage

To view your usage in My Account, open the Services tab.

Here you’ll find the amount of data and/or minutes you’ve used, your remaining balance for the bill cycle, and any additional charges.

View your bills in My Account

Head to the Billing tab in My Account to see your upcoming bills. This includes the amount owning and bill due date, as well as your payment history.

How to save your card details

You can save your credit, debit or charge card details in My Account to make future payments easier.

1. Login into My Account
2. Open the Billing tab
3. Follow the prompts

Set up direct debit

Direct debit is an automatic payment taken from your account, so you don’t have to worry about staying on top of your bills.

To set up direct debit payments in My Account:
1. Open the Billing tab
2. Click Manage Direct Debit
3. Select Set up direct debit
4. Follow the prompts.

Set up e-billing

To set up e-billing in My Account, head to the Billing tab and follow the prompts.
You can switch paper billing back on at anytime, but keep in mind there’s a $2.20 fee per paper bill.

What else can I do in Optus My Account?

• Manage international roaming
• View your plan information and contract details
• Retrieve your PUK code

Need more help? Leave us a comment below and we’ll get back to you as soon as we can.

0 Kudos
4 Replies
New Contributor
New Contributor

Re: Getting started with Optus My Account

Can anyone tell me how to eliminate Adobe
0 Kudos
Occasional Contributor
Occasional Contributor

Re: Getting started with Optus My Account

You actually cannot do anything with My account, you cannot log into to it to accomplish anything, I just had the wonderful experience of having to update my phone to get the My Optus app so i could (allegedly) access my account only to get the message "Sorry about this We are unable to display your services via our app .please log into our website to view your services"
what a bloody joke
and then it says message us and guess what you get . The same message back.
I have been an optus customer for 21 years and cannot believe the current state of affairs
New Contributor
New Contributor

Re: Getting started with Optus My Account


I want to cancel my internet plan. I have been able to get onto anyone on the phone, via the app and message us is down. I have had no WiFi for a month. Please reply and tell me how to cancel because at this point i have had no success. Can i do this online?



0 Kudos
Online Community Manager
Online Community Manager

Re: Getting started with Optus My Account

Hi rahulsaha,

Cancelling online isn't an option I'm afraid.

Please see this recent post from fellow customer Lewisoz with the current best advice and correct steps to follow on how to cancel your service.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
0 Kudos
Top Contributors