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New Contributor
New Contributor

Getting rejected for NBN with bad credit

Like what? I just received an email saying that I have bad credit with optus before when I havent even been with them?

And that too for Nbn monthly plan?

What? How? and why do i have bad credit?

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6 Replies
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Respected Contributor
Respected Contributor

Re: Getting rejected for NBN with bad credit

Contact Optus directly and find out what its about.

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New Contributor
New Contributor

Re: Getting rejected for NBN with bad credit

Yeah, I messaged them through online chat. And after reconnecting me with multiple staffs, they have no idea basically and wants me to go directly visit them in the physical store which is not possible during this stage 3 lockdown.
Bad start.
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Respected Contributor
Respected Contributor

Re: Getting rejected for NBN with bad credit

Optus stores are open as far as I'm aware, and as the travel is related to getting a working NBN connection I would expect that travel should be fine.

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Honoured Contributor
Honoured Contributor

Re: Getting rejected for NBN with bad credit

I'm not sure why a visit to the store is called for? All the store will do is contact Optus admin and try get your NBN ordered. The people online should be more than capable of sorting through the issue. I would suggest you try chat (or twitter or facebook) again and try get them to elevate the issue and resolve it.
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New Contributor
New Contributor

Re: Getting rejected for NBN with bad credit

I've just checked my credit score with Illion(formerly Dun & Bradstreet) which they claim to use as a third party and mine checks out as a Good credit score.

Hmm.. a warning maybe from the universe to not do business with Optus.

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Respected Contributor
Respected Contributor

Re: Getting rejected for NBN with bad credit

Get your credit report to see the detail not just the credit score.

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