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New Contributor
New Contributor

Fixed broadband I want to know if my request to cancel broadband was done 22/09/20.

Hi Optus team.

I requested fixed broadband to be cancelled.

I have checked my account.

I think it has been 22/09/20.

I have paid last bill $108.74 ahead of due date.

I an keeping my mobile monthly pay as you go.

Please advise With Thanks

Anne Macartney

 

 

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Regular Contributor
Regular Contributor

Re: Fixed broadband I want to know if my request to cancel broadband was done 22/09/20.

You will need to contact Customer Service, try the Optus Messaging App through the My Optus App, or give them a call on 133937 to discuss your account.  They can confirm you its disconnected and if you have received your final bill for the Broadband Service.

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Moderator
Moderator

Re: Fixed broadband I want to know if my request to cancel broadband was done 22/09/20.

Hi @mm55, thanks for reaching out to us here. 

To check if your bundle has been cancelled already, please contact our messaging team from My Optus App. 

If for some reason you’re unable to, if you have a social media (Facebook or Twitter) account then please send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

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