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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Gtown
New Contributor
New Contributor

Failure to respond to my communications

Dirty ASF after 5 days with zero Optus response to my endless attempts to be or make contact re nbn and mobile service tech issues. NOT GOOD ENOUGH OPTUS!
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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Failure to respond to my communications

It seems to be the same for everyone unfortunately as closing down their support centres does not leave much support for anything.

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Gtown
New Contributor
New Contributor

Re: Failure to respond to my communications

It’s pathetic ay mate, Optus has always in my opinion had the worst customer service manners and continuously fail in the area of customer support.
Optus =Disgraceful
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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Failure to respond to my communications

Yes I would agree their support is terrible at the best of times however you can hardly blame them for this. If I had friends of family working in close proximity to each other in this current climate I would not want them working there at all.

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Gtown
New Contributor
New Contributor

Re: Failure to respond to my communications

Nothings impossible. I refuse to make any excuse nearly 6days later
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