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Pete123
New Contributor
New Contributor

Email not working

My Optus webmail has stopped working completely. When I try to login through webmail it says the username or password are invalid. I have contacted Optus and they have sent me temporary passwords but nothing they have done or suggested has fixed the problem.

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Kartika
Moderator
Moderator

Re: Email not working

Hi @Pete123, apologies for any inconvenience caused to the issues with your webmail. We're aware of an issue impacting the webmail services (REF#22859280) at the moment. There was upgrade deployed however it is still work in progress. Our Tech teams are working to restore services as soon as possible. We appreciate your patience in the meantime.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Christoff
New Contributor
New Contributor

Re: Email not working

Hi Kartika,

I was wondering if there was somewhere that has information about progress on this issue - I have been without email now for nearly two weeks.  Have been able to intermittently get it through webmail - but nothing to my Windows Live.  Couple of calls to the tech line resulted in lengthy waits, only to be told, we're working on it.  Seems to be affecting a lot of people but really hard to find anything.  Thanks,  Chris

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