I have had an Optus account for approximately 30 years using the same main email address. You used to be able to go into your account settings and add or remove additional email addresses. At that time you were allowed up to 5 addresses on your account.
How can i now access my account and remove my children's addresses that are not used any more and add some new addresses that i want to use now?
@DJChambo You will need to contact Optus directly. Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.
If you are looking for extra email accounts I would go with one of the free providers Gmail, Outlook.com or Yahoo. They have better security and spam protection and can be used from any Internet Service.
There have been a large number of complaints recently with regards to Optus Email hopefully they have got on top of the issues.
Tigers1719 I contacted Optus a while ago re this problem and was shuffled around to a few people before someone even knew what i was trying to do. He told me he would get it linked back to "My Account" and i received an email from Optus some days later saying the job# was complete. But still cant find anything.
It used to be such a simple set up. You logged it and accessed the "Optus zoo" web site and there was the list of emails connected to your account. you could then delete or add as you wanted any except the primary account address.
My problem is that i believe there are 2 maybe 3 old addresses my children used (when they were living with us, now 5-10years ago) that i would like to rename / repurpose for myself. Obviously i cant access them as i don't and they cant remember the passwords.
I also have 2 other addresses that I cant even see within my account.
@DJChambo I was given the advice years ago to not use Internet Provider supplied email accounts.
One of the classic ploys by Business Retention Staff from Internet providers is try and keep your business because of the work involved in migrating email.
If you need extra accounts setup some free ones as Is suggested.
The email accounts that are not visible in your Optus Account can you log into them?
Do you have the My Optus app on your Mobile Phone? Sometimes you can see more in the app than on a computer. You don't have to have a Phone on the Optus Network to use the app.
Hi @DJChambo, you now need to login into your My Account first → here. Once logged in you click on the hum figure (top right hand corner) and select Member services from the drop down to go to your email settings. If you don`t have access to your My Account then best to speak with our Support team either via the → messaging service or by calling them on 131344 - Mon - Fri: 8am - 8pm Sat: 9am - 5pm AEST to assist you further. They can update your child usernames as well.