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New Contributor
New Contributor

Double data

I have been having double data for ages now as part of a plan I signed up to. All of a sudden this has stopped. Has anyone else had similar issues? I’m trying to get through to customer service but having trouble, the message tab on My Optus App keeps saying failed to connect. Help please!
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Respected Contributor
Respected Contributor

Re: Double data

Generally double data would be for 12 or 24 months, this is generally stated on your bill beside the bonus data listed.

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Honoured Contributor
Honoured Contributor

Re: Double data

Double data was a 'bonus' for the duration of your contract. Yes Optus made this less than clear signing up but the deal is now over. You now need to look around and select a new plan, either from Optus or elsewhere.
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