I've just tried changing a direct debit for a cable account with no other optus service. I've been through the phone sequence which doesn't allow an operator option and simply directs the customer to online. The online site then goes in circles and doesn't actually take you to a page to change the direct debit.
Is Optus just completely devoid of customer satisfaction and reduced their service so much that they don't give a crap. If their battle with ACCC is any indication I can't see any reason to want to sign up for their NBN offering.
Anyone have any experience with other NBN companies?
What battle are you referring to? If it's the refund to customers on the NBN for them not able to achieve the speeds they were paying for, most RSP's are doing that.
From what I've seen, the experience on the NBN is really down to your individual area so unless someone on here lives in the same vicinity as you anything they share probably won't apply to you. You can jump onto Telstra's version of this site and see people complaining about the same things.
Your best bet in my opinion would be talk to any neighbours that have already signed up and ask what their service is like and who they are with.
Sorry for the issues with your cable direct debit. The HFC network runs on it's own billing system so you will need to use the manual form here → Direct Debit Application Form. As opposed to posting in, feel free to send me a private message with your account number, full name and DOB, we will check your account and complete the request instead.