Hi, I'm hoping someone can help me solve my problem. I was updating my personal details on Optus Dashboard which went through OK. When I was checking my prepaid mobile usage I saw that a $30 topup had been credited around the same time I updated my details.
As I did not do this topup (I had plenty of $$$'s in credit), I rang customer service, and was told to uncheck auto payment, so it did not happen again. This was not and has never been checked. I have my credit card details stored just for convenience sake. Optus could not tell me why this had happened, so I decided to remove my card details, following the instructions below.
Remove a stored credit card in My Account
To remove your credit card, please follow the below steps:
So this is my dilemma. I know the cards are stored, as I did a fake recharge to the point where it showed part of the card number.
Thanks in advance.
Heya Beg, this is a strange one 😕 We'll need to get your details to be able to investigate further. I've just sent you a PM.
Please check out this link for further info.
The Stored Credit or Debit Cards has not been an option on the page for a year or more. For at least 6 months there has been a message on the Direct Debit page that says WE ARE WORKING ON IT!
We are currently experiencing some technical difficulties. Please try again soon! When the link did work a few years back in late 2015, the cards would be listed and you could select the remove or delete option and follow the prompts but the cards were never removed. It would be great if Optus could fix this, but please Optus, put your web dev teams' time into fixing the online payment process instead. Having to "Report a payment' is comedy in 2017!
Hey @Cumulus, thanks for reaching out to us. Sorry for your ongoing My Account issue. So that we are on the same page just wanted to confirm that you are able to login fine only the Direct Debit option is not working? Can you send us a screenshot of the error you see there. Can you also confirm if you have tried to access it through a different browser? Do you use the My Optus app and if so are you getting the same error for Direct Debit there as well? Kartik
Please DM us your details → here. Kartik
Hey @SConMel2018 - if you have updated your details, it will automatically replaced any other Direct Debit details stored in our system.