cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

Credit report

Hi there

Am I able to request that Optus report my account payments to a credit reporting agency (such as equifax) in order to improve my credit score (i.e. by showing that I make regular/on time payments) - customer service have been unable to answer this question. 

 

Thanks

 

Lucy

0 Kudos
Reply
2 Replies
Highlighted
Moderator
Moderator

Re: Credit report

Hi @LucyCro, thanks for reaching out to us here. 

So sorry we are unable to pas on this info but you can certainly print out your bills  and or payments from My account. or My Optus App. 

 You can check your payment history as mentioned here


0 Kudos
Reply
Highlighted
Honoured Contributor
Honoured Contributor

Re: Credit report

Hi LucyCro

Optus most likely doesn't provide what is known as comprehensive credit reporting (i.e. the good and the bad).

https://www.finder.com.au/comprehensive-credit-reporting

https://www.creditsmart.org.au/manage-your-credit-report/

Mostly this process applies to the big four banks and other big credit institutions. Ultimately its the bad that has a big impact on your credit score. If you take out credit then if there are no negatives listed then its obvious you paid it out correctly.

Optus would only be involved in a credit reporting agency for when you paid a phone off over 1-3 years. They would generally only record a default (if that occurred). It has always been the case that you can request a record of payment to settle a default on your credit report.

Ultimately I wouldn't worry too much about it. As long as you're paying off various loans and not leaving unpaid utility bills etc. to pile up then your credit score will slowly move up.

0 Kudos
Reply
Top Contributors