cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
blairy2691
Occasional Contributor
Occasional Contributor

Contracts/Services not showin online nor in mobile app

As the subject says I am unable to view my contract details.

 

Online tells me 'See your list of contracts below.'  There isn't anything displayed.

 

The app opens on the 'service' tab and I just get the spinning wheel.

 

This has been happening for about a week now; why can't I view my contracts?

0 Kudos
Reply
4 Replies
Ray_YC
Online Community Manager
Online Community Manager

Re: Contracts/Services not showin online nor in mobile app

I've just tried this with my own. You need to log into My Account and then click on your service number and then 'Overview' to view your Critical Information Summary and contract details.

On the App it's under the More section (bottom right) under your Profile (scroll down).

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
MacFly
Occasional Contributor
Occasional Contributor

Re: Contracts/Services not showin online nor in mobile app

I am having issues also, I have no service numbers listed! It keeps diverting to the "My Profile" page and can't leave that page.

 

It also has a yellow box when clicked it pops up and does nothing. I am a web developer and there is defiantly issues on this page that needs to be sorted:

 

Image:

https://imgur.com/cItyCmI

0 Kudos
Reply
Ray_YC
Online Community Manager
Online Community Manager

Re: Contracts/Services not showin online nor in mobile app

Are you able to Add Services in My Account?


If not, please chat with us to have this looked into.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
MacFly
Occasional Contributor
Occasional Contributor

Re: Contracts/Services not showin online nor in mobile app

No, Update profile page keeps coming up and I can't get past it. It's all updated.

0 Kudos
Reply
Top Contributors