Hi @ LISA_HINCHLIFFE - Thanks for reaching out to us here.
we don`t have access to customers account on this public forum. But if you want you can contact your case manager from My Optus App.
If for some reason you’re unable to, if you have a social media (Facebook or Twitter) account then please send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.
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