I want my account to be completely closed. My service has been cancelled for half a year, so I am unable to apply for this on optus app. Now I am in my home country, international calling will incur extra fees. Is it possible for me to close my account via the Internet or to do it by calling your team anyway?
Hello Chuan. We'll be able to help you out here via private message. Can you please send us a message confirming your old phone/ account number, full name and date of birth? Thank you 🙂