In My Account, is it possible to change the primary service? Reason being that a family member uses the primary service, and I use a different service on the same account. But because that service is listed first, whenever there is an issue, Optus always seems to ring the primary service, and they are not the account holder or a TPA.
I've tried looking through all the menus I can find in My Account, but they seems to be more around Roaming and service settings, not any actual account level changes.
I think there is a way, because my parents account my mother used to get all the text messages on payments/etc and would drive me mad with "omg is this a scam?". I forget how to do it though... but I'm sure it's in My Account.
Yes login to My Account>profile>service preference.
I found an option under Profile, then Service Preference - but even though my service is checked to be the first service displayed, the other one is always listed first in My Account.
There used to also be a feature where you could apply nicknames to the services which also seems to be gone now. Maybe I'll get that facility back when I get moved to the new platform...
Seems like you got there before me.
It would be interesting if Optus explained what selecting a primary account there does.
Yes @petergdownload I've thought about that, but since I already have to have a second bill due to having Cable Internet, I'd rather not have 3 bills each month.
My brother has 3 bills (one for just his landline, one for his ULL/ADSL2+ and one for his mobile), and because he chooses to pay at post he gets hit with $2.20 paper bill fee, plus the AusPost fee on each account each month. So my issue is much more minor in relation to display only.
You could split it out then add it back in to your main account? Not sure if it's possible but just a thought.
Your brother sounds like he's making hats work for himself, also expensive.