I am attempting to log into the 'member services' portal to set-up direct debit.
My username and password are correct. The page logs in, shows 1000 'member services' links in the navigation pane and has the message (in red) 'There is an error in the transaction server. Please try again later.' in the centre of the screen.
The application then immediately logs me out.
You can call/chat to them to setup direct debit in the interim.
I would also make sure you dump the cookies/cache of your browser just to make sure it's not a bad cache item.
Unfortunately, according to the IVR - they don't accept credit cards over the phone any longer.
Have tried on my office computer and from a PC at home - same error. Interestingly, the URL changes to:
Please see our Set Up Direct Debit page. Any luck doing it via the My Optus App?
Cannot use the 'App' - see the excerpt from your 'Direct Debit' page -
Guess which payment method I want to use? 😉
What type of service do you have and what does your account number start with?
What number did you dial to hear that message on the IVR?
When calling the number displayed on the page I referred you to, 1300 157 714, it specifically mentions it is an automated service to set up credit card payments.
I used 133-937
I can try the other number, but even if it solves the direct-debit problem, it still does not actually solve the root cause, which is that I cannot log into member services with my cable/home phone account.
It appears due to the billing systems upgrade your service would fall under:
For Member Services issues, you can chat with us. It looks like it may be in the process of being decomissioned, I will find out. There is a banner on there that links to and says "You can now manage your cable internet service through My Account".
The joys of system maintenance!