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New Contributor
New Contributor

Cannot see the billing service on My Account

I recently signed up for a wireless broadband plan with Optus, found a more suitable plan with another company, then cancelled the Optus plan. My modem has been delivered to me.

My first question is how do I return the modem? It is unopened.

Secondly, when I log into My Account I see a box saying "Some information on this page is not available at the moment. Please try again later." This has been there for about 2 weeks. I need to pay the bill for the month as per the Optus cancellation requirements, however, there is no option for billing. I know that it is possible to pay from the My Optus app but it is not compatible with my phone so I have no access to it. 

I don't want to have any overdue bills so could I get some help with this ASAP?

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Online Community Manager
Online Community Manager

Re: Cannot see the billing service on My Account

Hi kelwhite250,

You'll need to contact Optus so they can send you a return satchel. Right now the frontline teams are assisting customers mainly who don't have a working service so you may just need to hold onto it for a little while until things settle down.

If you know the balance owing you can simply pay online here: Pay My Bill


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