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Cannot log into webmail

Hi all,

 

I have read a lot of posts on this similar issue, I have tried all the fixes and nothing works.

 

I have my main Optus username/email account which I have not used. I have set up 2 secondary emails under that: email1@optusnet.com.au and email2@optusnet.com.au (just examples). The 2nd one (my wifes) works perfectly fine in webmail and also on MS Outlook. 2 days ago the 1st one stopped working in webmail and fails to reach the Optus server when trying to update the folders in Outlook.

 

I can log into 'My Account' and 'Member Services' for the 2 secondary emails.

 

I can log into 'My Account' and 'Member Services' on the primary/main Optus account but I get a message of 'Sorry for the inconveniene, try again later'. I cannot view any of the details where I should be able to add/delete emails, etc.

 

Optus are looking into it but I heavily rely on my secondary account.

 

Also, as a side note, I have been getting a lot of spam and 'Mailer Daemon' emails where it looks like someone has attempted to send emails from my account. My email address uses mine and my wifes name so we sign up using that email on websites very wisely.

 

Hoping that someone has a quick fix.

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Online Community Manager
Online Community Manager

Re: Cannot log into webmail

Heya @jbourachi

 

I can go in and check the status of the email address on the back-end.


Are both the primary and two secondary email addresses attached to an Optus fixed broadband service?

 

Also, as a side note, I have been getting a lot of spam and 'Mailer Daemon' emails where it looks like someone has attempted to send emails from my account. My email address uses mine and my wifes name so we sign up using that email on websites very wisely.

 

Your OptusNet email account can be blocked for one of the following reasons:

 

Password Abuse 

In the instance your Optusnet email login details have been compromised

 

Virus abuse

your device may be infected by a virus or Trojan which is causing the email to send spam

 

If the email address has been blocked due to any of the above reasons, you'll need to contact us to unblock your email address.

Once we've put in a request to unblock your email, you'll then need to perform the following:

 

  • Delete any unknown mailboxes
  • If the blocked email address is your primary email service, the modem needs to be updated with the new password
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Re: Cannot log into webmail

Thanks Dan C,

 

The account has been unlocked and is webmail is working. The account is also working is MS Outlook.

 

Just went into Outlook and checked the sent items and I had 100+ emails sent, just junk about an accident report sent to randon emails.

 

The blocked account was my secondary account, I have never used the primary one.

 

Thanks for responding.

 

James

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Re: Cannot log into webmail

CANNOT LOG IN TO MY OPTUS WEBMAIL AND GETTING VERY ANNOYED ABOUT IT PLEASE REINSTATE MY PIN NOFOR ME TO CONTINUE

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Online Community Manager
Online Community Manager

Re: Cannot log into webmail

Just checking eddazz if you cannot log in or once you log in you are immediately logged out as a few users have reported the latter in the last 24 or so hours.


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Re: Cannot log into webmail

Do as I am going to do - Change your provider. Optus are always too busy to assist their customers. They use the Corona Virus as an excuse that they cannot solve your problem .                                            

 Optus have removed all forms of customer contact except for  telephone contact. When you call them some brilliant little turd asks what you problem is and then says he'll transfer you to a person specialising in that thech area. Then you are left hanging there for one hour before the line drops out.

Optus should be forced by their customers and the ruling body to display a customer contact email address that works. They can put the chat system in a little compartment hidden in the humen body.

If Optus cannot service their customers because of the huge number of accounts then they should be forced to downsize to a level of accopunts that they can service adequately.

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