I've had a phone plan for two years now, and I have not been able to link my service online with the My Optus app. This hasn't been an issue before as I never needed to use the app and was still able to pay my bill through it, but now that it is the only way to directly message Optus with queries I need to get it working, as I am hard of hearing so calling isn't an option for me.
Every time I try to link my account, it says the service is not eligible, so I'm guessing it's an issue with something funky on Optus' side. I would love some help with figuring this out.
if you have access to the My Optus app, Facebook, Instagram or Twitter you can message Optus for support . Online chat has been suspended due to Covid-19.
As Tigers1719 suggested, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.
We're unable to help here as we don't have access to customer accounts.
Please see the same advice above, tonidee. We don't want anyone going batty during Coronavirus.