Please try clearing your cache, deleting temporary internet files, etc. and logging in and trying again.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
Hi @chopper23, it seems like your online My Account / Optus app is not setup correctly. We need to access the account to fix it. However since this is a public forum we can`t access customers account details here. As such your best to contact our customers service team on 133937 - Mon - Fri: 8am - 8pm Sat: 9am - 5pm AEST to assist you further.