@62317579019 Yes Crowd is a public forum and not a direct support point for Optus.
Yes Crowd cannot directly help you as Note: Yes Crowd cannot access or view customer accounts/orders.
Option 1 Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.
Option 2 Lodge a complaint https://www.optus.com.au/support/feedback-and-complaints?
Option 3 You can also go the old fashioned way send a letter to
Optus Customer Relations Group
PO Box 306 Salisbury South 5106