I am unable to view any of my account details. I am in urgent need of upgrading my internet plan due five adults needing to currently work from home.
When I log into My Account online, it says "some information on this page is not available at the moment. Please try again later". This has been happening for several days now.
On the My Optus App, I get this message - "My Account not linked. These My Account details aren't linked to this SIM so you won't be able to view the details of this mobile service". I have also tried my husband's phone and no luck.
I would also like to get online bills but I can't do any of this at the moment.
Optus says they can only respond to urgent enquiries on the call centre, but I can't message on the app because of the account issues.
This is very frustrating.
I'm afraid we're limited in what assistance we can provide here on this public forum.
Please see our help and support page: How to Add / Remove services in My Account
Hopefully that helps resolved the issue.
When available at a later date, please leave Optus a message for further assistance and someone will get back to you as soon as possible.
When you say you messaged the Facebook team and nothing, nothing as in no support or no response?
Please note, the team won’t be able to respond right away, but they’ll be with you as soon as they can. Mention you're unable to use the Messaging service. If you don't get the proper support, request to speak with a Manager.