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New Contributor
New Contributor

Can't login

Hi , I'm having trouble with my account.
I received this email

''Just confirming we've received your request to cancel your service for *****.

Your order reference is 187226090A.
If you didn't request this change, please contact us.

Need help? Message us 24/7 in My Optus app or contact us via optus.com.au/contact.
Need help? Message us 24/7 in My Optus app or contact us via optus.com.au/contact.

Thanks,
Your Optus Team''

Which I didn't ask for and now my aim is not working ????
Please fix this
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Moderator
Moderator

Re: Can't login

Hi there @McBride32, sorry to hear you're having some issues with your Optus service.  

Sometimes, a service may be cancelled by an automated system process particularly with prepaid services that haven't had a recharge in a while.  If you have a prepaid service, when was the last time you applied a recharge to your service?  If you haven't done a recharge within 6 months after your previous credit expired, your phone number would be deemed inactive and the service cancelled.

I'd recommend sending a private message to the official Optus Facebook or Twitter page where we'll be able to verify your details securely and take a closer look at your account to confirm what the order number was for and assist you in resolving your issue.

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