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BrianWatts
Occasional Contributor
Occasional Contributor

Can't change Yes Crowd email address

I used to have an email address that was used for both my Optus account and Yes Crowd.

Recently I changed the email on my Optus account, but the old address still exists as a login for Yes Crowd.  If I try to change the email in Yes Crowd, it tells me because the accounts are already linked, I have to change the address in My Account. But it is already changed there.

I have been going around in circles trying everything, but without success.

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8 Replies
Ray_YC
Online Community Manager
Online Community Manager

Re: Can't change Yes Crowd email address

Hi there BrianWatts,


How long ago did you update your email address in MyAccount? It may just take a few days to update in the backend.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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BrianWatts
Occasional Contributor
Occasional Contributor

Re: Can't change Yes Crowd email address

Hi Ray. I changed the email address in My Account about 2 days ago, maybe 3 days.
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Ray_YC
Online Community Manager
Online Community Manager

Re: Can't change Yes Crowd email address

Okay, if there hasn't been any progress by the end of the week please let me know here and we'll investigate further 🙂 

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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BW99
New Contributor
New Contributor

Re: Can't change Yes Crowd email address

Ray, the Yes Crowd email address login never changed to match the My Account address, so I started from scratch and changed the My Account address again.  This time the Yes Crowd login changed to match it, then I had to set up a new Yes Crowd user name (BW99), because it told me than BrianWatts was already being used.

 

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Ray_YC
Online Community Manager
Online Community Manager

Re: Can't change Yes Crowd email address

Thanks for the update. I don't believe that merging the Yes Crowds is an option but without seeing the specifics it's a bit tricky.


If it's something you'd like us to attempt to resolve, please let me know here and I'll send you a PM with an e-mail address to contact us on to look into further.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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BW99
New Contributor
New Contributor

Re: Can't change Yes Crowd email address

Ray, thanks but the way it is set up now is OK. I don't need the two Yes Crowd accounts merged - I'll just use the new one.
The only thing that has been a nuisance for 6 weeks is the fact that I can't open Yes Crowd pages while using my Optus Wireless Broadband. Several other dudes are having the same problem and there are at least four threads on Yes Crowd that are unresolved with this same issue.
The only way I can get onto Yes Crowd is to hotspot my Telstra mobile phone.
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Ray_YC
Online Community Manager
Online Community Manager

Re: Can't change Yes Crowd email address

Ah yes, that is a known issue. Fault ticket 22131760 was communicated to us internally yesterday.

You have prompted me to go and advise of this in the main thread, thank you.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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gnhhall
New Contributor
New Contributor

Re: Can't change Yes Crowd email address

Hello,

My question is similar to BrianWatts. I already had a username, but when Optus merged the old Yes Crowd and the new My Account, it got disconnected. The old email address associated with (my favored) old username is no longer active (it was a service that has now died). I'd like to get that old username back. Can someone from Optus help me please?

Cheers, Geoff

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